At Tagsley, we stand behind the quality and performance of our products. Please review our policy below regarding returns, functional defect guarantees, cancellations, and refunds.
1. 60-Day Return Policy
Our policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
- Functional Defects: To be eligible for a refund or replacement, the item must show proof of a functional defect or manufacturing flaw.
- Item Condition: Returned items must be in their original packaging with all included accessories.
- Proof of Purchase: A valid receipt or order confirmation email is required to process any return.
- Change of Mind: We generally do not offer refunds for simple change-of-mind purchases. However, exceptional circumstances may be evaluated on a case-by-case basis with satisfactory proof of purchase.
Non-Returnable Items:
- Gift cards
- Custom-made or personalized items
2. Order Cancellations
We process orders rapidly to ensure fast delivery! Cancellations are only accepted for full-priced items within 60 minutes of order placement.
If you need to cancel your order, please email us immediately at [email protected]. Once an order has entered warehouse processing after the 60-minute window, it can no longer be canceled.
3. Return Process & Refunds
- Submit Your Request: Contact [email protected] with your order number, proof of purchase, and photos/videos demonstrating any functional defect.
- Inspection: Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.
- Refund Processing: Approved refunds are automatically credited back to your original payment method within a few business days.
4. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange your card for the exact same item, please contact us at [email protected].
5. Return Shipping & Important Notes
- Shipping Costs: Customers are responsible for paying all return shipping costs. Return shipping costs are non-refundable.
- Trackable Shipping: If you are returning an item valued over $10, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-tracked return shipments.
- Refund Finalization: Refunds will be issued only after our facility receives, inspects, and approves the returned item according to the conditions above.
6. Late or Missing Refunds
If you haven’t received an approved refund yet:
- Re-check your bank account balance.
- Contact your credit card provider—it may take several business days for refunds to officially post.
- Contact your banking institution regarding pending processing times.
If you have completed these steps and still have not received your funds, please contact us at [email protected].